Personalised Care & Support Planning Handbook

"The handbook is aimed at commissioners and care practitioners (i.e. not just health and care professionals, but also other non-clinical and volunteer roles), and is intended to set out what personalised care and support planning is, and how to deliver it. It will show how personalised care and support planning fits within the wider context of person-centred care and can be used as a system enabler to help provide more proactive and coordinated care for people with long-term conditions and better support for self-management."

NHS England: Personalised Care & Support Planning Handbook
Coalition for Collaborative Care, NHS England
January 2015

Read more here.

Improving coordination through information continuity

"The framework offers value to policy makers and practitioners as a map that identifies the multi-level elements of an integrated system capable of driving better coordination."

Improving coordination through information continuity: a framework for translational research
K Gardner, M Banfield, I McRae, J Gillespie, L Yen
BMC Health Services Research 2014, 14:590  doi:10.1186/s12913-014-0590-5

Read more here.

Relational coordination amongst health professionals involved in insulin initiation for people with type 2 diabetes in general practice

"Given the need for coordination between specialist and generalist care for the task of insulin initiation, this study's results suggest the need to build relationships and communication between specialist and generalist health professional groups and the potential for DNE?s to play a boundary spanner role in this process."

Relational coordination amongst health professionals involved in insulin initiation for people with type 2 diabetes in general practice: an exploratory survey
J Manski-Nankervis, I Blackberry, D Young, D O’Neal, E Patterson, J Furler
BMC Health Services Research 2014, 14:515  doi:10.1186/s12913-014-0515-3

Read more here.

Ideas into action: person-centred care in practice

"This report aims to inform health care professionals, commissioners and providers about what to consider when implementing shared decision making and self-management support as part of their drive to make person-centred care a reality."

Ideas into action: person-centred care in practice. What to consider when implementing shared decision making and self-management support
Health Foundation
October 2014

Read more here.

NICE infection prevention and control quality standard

"The quality standard for infection prevention and control specifies that services should be commissioned from and coordinated across all relevant agencies. A person-centred, integrated approach that promotes multi-agency working is fundamental to delivering high-quality care and preventing and controlling infection."

Quality standard: infection prevention and control (QS61)
NICE
April 2014

Read more here.

Towards a coherent measurement system to support person-centred care

"Commissioners who want to encourage providers to develop person-centred systems should be commissioning for high quality person-centred processes as well as high quality person-centred outcomes. Given this, there is an argument for us to redefine value as being not outcomes/cost, but quality/cost."

Measuring what really matters: towards a coherent measurement system to support person-centred care
A Collins
The Health Foundation
April 2014

Read more here.

How to provide 24/7 joined up palliative care

"After years of disjointed end of life care services in England, an initiative in Bedfordshire shows how to coordinate services 24 hours a day." 

How to provide 24/7, joined up palliative care
S Picken, D Cakmak
Health Service Journal
16 April 2014

Read more here.

House of Care model

"NHS England and partners are using the ‘House of Care’ model as metaphor for these building blocks of high quality person-centred coordinated care. The House relies on four key interdependent components, all of which must be present for the goal, person-centred coordinated care, to be realised:

• Commissioning 
• Engaged, informed individuals and carers
• Organisational and clinical processes
• Health and care professionals working in partnership"

Find out more and access all the resources here.

One person, one team, one system (The Oldham report)

"Lessons need to be learnt from examples of more coordinated models of care in action. We believe achieving a shift towards coordinated, person-centred care requires a fundamental shift in the way that health and care is delivered, and can’t be achieved within the existing fragmented system."

One person, one team, one system: report of the Independent Commission on Whole Person Care for the Labour Party (the Oldham report)
Chaired by Sir John Oldham
February 2014

Read more here.

Making our health and care systems fit for an ageing population

"Improving services for older people requires us to consider each component of care, since many older people use multiple services, and the quality, capacity and responsiveness of any one component will affect others."

Making our health and care systems fit for an ageing population
D Oliver, C Foot, R Humphries
The King's Fund
March 2014


Read more here.

Integrated care and support

"Person-centred coordinated care and support is key to improving outcomes for individuals who use health and social care services."

Integrated care and support: our shared commitment
National Collaboration for Integrated Care and Support
May 2013

Read more here.

A narrative for person-centred coordinated care

This narrative has been developed to highlight what matters most to patients and service users.

A narrative for person-centred coordinated care
National Voices
May 2013

Read more here.

Complex care needs are often poorly coordinated

"This study indicates a need for improvement in all countries through redesigning primary care, developing care teams accountable across sites of care, and managing transitions and medications well."

New 2011 survey of patients with complex care needs in eleven countries finds that care is often poorly coordinated
C Schoen, R Osborn, D Squires, M Doty, R Pierson, S Applebaum
Health Affairs, 2011, 30(12)

Read more here.