Developing a Complex Care Case Management Service within Primary Care

"Analysis of the Slough CCG patient population demonstrated that 5% (7,500) of people consume 43% of healthcare resources.  In an attempt to realise cost savings and improve quality of service, efforts were made to target those at higher risk of an emergency admission or A&E attendance."

Slough CCG: Developing a Complex Care Case Management Service within Primary Care
S Saran, A Thompson, R Chana
RightCare
February 2016

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Complex care needs are often poorly coordinated

"This study indicates a need for improvement in all countries through redesigning primary care, developing care teams accountable across sites of care, and managing transitions and medications well."

New 2011 survey of patients with complex care needs in eleven countries finds that care is often poorly coordinated
C Schoen, R Osborn, D Squires, M Doty, R Pierson, S Applebaum
Health Affairs, 2011, 30(12)

Read more here.