Understanding staff perspectives of quality in practice in healthcare

"Quality in everyday practice relies upon staff values, motivations and behaviours and how staff interact with patients, putting both explicit and tacit knowledge into specific action."

Understanding staff perspectives of quality in practice in healthcare
M Farr, P Cressey
BMC Health Services Research 2015, 15:123  doi:10.1186/s12913-015-0788-1

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Developing the right people with the right skills and the right values

"Demonstrating improved value for money will require greater clarity and transparency in relation to the measurement of the quality of education and training programmes and the costs of those programmes."

Delivering high quality, effective, compassionate care: developing the right people with the right skills and the right values. A mandate from the Government to Health Education England: April 2014 to March 2015
Department of Health
April 2014

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Building a culture of candour

"Leaders within health and care organisations have a responsibility for ensuring that both the organisational commitment and the resources for building a culture of candour as part of a wider culture of safety, learning and improvement are in place."

Building a culture of candour: A review of the threshold for the duty of candour and of the incentives for care organisations to be candid
D Dalton, NS Williams

March 2014

The Francis Report: one year on

"Many senior leaders of the acute trusts said that the publication of the Francis Report had prompted them to reflect in greater depth on the quality of care being delivered in their organisations." 

The Francis Report: one year on: The response of acute trusts in England
R Thorlby, J Smith, S Williams, M Dayan
Nuffield Trust
February 2014

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The regulation and oversight of NHS trusts and NHS foundation trusts

"This joint policy statement provides further detail on the changes to the regulation and oversight of NHS trusts and NHS foundations trusts proposed in the Government’s initial response to the Mid Staffordshire NHS Foundation Trust Public Inquiry and related clauses in Part 2 of the Care Bill."

The regulation and oversight of NHS trusts and NHS foundation trusts
Department of Health
May 2013

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Patients first and foremost

"This response to the shocking findings of the Inquiry sets out a  five point plan to revolutionise the care that people receive from our NHS, putting an end to failure and issuing a call for excellence: 
A. Preventing problems 
B. Detecting problems quickly 
C. Taking action promptly 
D. Ensuring robust accountability 
E. Ensuring staff are trained and motivated"

Patients first and foremost: the initial Government response to the report of the Mid Staffordshire NHS Foundation Trust Public Inquiry
Department of Health
March 2013

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Putting QIPP and Francis at the heart of commissioning support

"Participants also explored how commissioners and CSS providers could be equipped with the skills and expertise required to deliver such change – as well as the transactional, commissioning-focused activity."

Putting QIPP and Francis at the heart of commissioning support
Commissioning Excellence
Primary Care Commissioning
March 2013

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Putting QIPP and Francis at the heart of commissioning support

"Implementing QIPP and the Francis report and the need to help commissioners drive transformational change emerged as the key themes of a brainstorming event about developing effective commissioning support."

Putting QIPP and Francis at the heart of commissioning support
Commissioning Excellence
March 2013

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The Francis Public Inquiry Report: a response

"The Francis Report alludes to, but does not develop, some important underlying tensions in the current system that might need some further consideration."

The Francis Public Inquiry Report: a response
Nuffield Trust
March 2013

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Francis Report: implications for CCGs and general practice

"Commissioners have a critical role in driving quality."

Francis Report: implications for CCGs and general practice
Primary Care Commissioning
February 2013

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