Understanding staff perspectives of quality in practice in healthcare

"Quality in everyday practice relies upon staff values, motivations and behaviours and how staff interact with patients, putting both explicit and tacit knowledge into specific action."

Understanding staff perspectives of quality in practice in healthcare
M Farr, P Cressey
BMC Health Services Research 2015, 15:123  doi:10.1186/s12913-015-0788-1

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Perinatal staff perceptions of safety and quality in their service

"In this study we set out to assess staff perceptions of safety and quality of a maternity service and to explore potential influences on service safety."

Perinatal staff perceptions of safety and quality in their service
SV Sinni, EM Wallace, WM Cross
BMC Health Services Research 2014, 14:591  doi:10.1186/s12913-014-0591-4

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IMatter: validation of the NHS Scotland Employee Engagement Index

"Employee engagement is a fundamental component of quality healthcare. In order to provide empirical data of engagement in NHS Scotland an Employee Engagement Index was co-constructed with staff. `iMatter? consists of 25 Likert questions developed iteratively from the literature and a series of validation events with NHS Scotland staff. The aim of this study was to test the face, content and construct validity of iMatter."

IMatter: validation of the NHS Scotland Employee Engagement Index
A Snowden, E MacArthur
BMC Health Services Research 2014, 14:535  doi:10.1186/s12913-014-0535-z

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The challenge of change in acute mental health services

"VOCALISE can be used to explore staff perceptions of implementation climate and to assess how staff attitudes shape the successful outcomes of planned changes."

The challenge of change in acute mental health services: measuring staff perceptions of barriers to change and their relationship to job status and satisfaction using a new measure (VOCALISE)
C Laker, F Callard, C Flach, P Williams, J Sayer, T Wykes
Implementation Science, 2014, 9:23

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