Rewiring public services: adult social care and health

"The next phase of development in social care and health services must be towards integration: integrated services are much more likely to improve people’s health and wellbeing in ways which treat them with dignity and respect, and it makes financial sense to get rid of duplication and waste."

Rewiring public services: adult social care and health
Local Government Association
June 2013

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Spending Round 2013

"The key announcement was that NHS spending will be protected."

Spending Round 2013: analysis and response
NHS Confederation
June 2013

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Role of complaints in transforming public services

"Getting complaints is much better than not getting complaints – they show that people think it’s worth complaining and that they will be listened to, and that they believe that they have power to influence the system."

Grumbles, gripes and grievances: the role of complaints in transforming public services
R Simmons, C Brennan
NESTA
April 2013

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Integration across government

"This report examines how well government identifies and implements opportunities to integrate public services or other programmes."

Integration across government
Cabinet Office and HM Treasury
National Audit Office
March 2013

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What works: evidence centres for social policy

"It is a fundamental principle of good public services that decisions are made on the basis of strong evidence and what we know works."

What works: evidence centres for social policy
HM Government
March 2013

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The barriers to choice review

"In all the public services the review looked at, it was clear that people without access to computers or cars are at a double disadvantage when it comes to exercising choice, and also that making choice more widely available in practice means providing, not just access to information, but access to personal face-to-face interpretation."

The barriers to choice review: how are people using choice in public services?
D Boyle
NHS Alliance
January 2013

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Delivering public services through markets

"Evidence from international and national research suggests that, under certain conditions, competition can deliver higher quality services and improve effi ciency while maintaining equity."

Delivering public services through markets: principles for achieving value for money
National Audit Office
June 2012

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Guide to commissioning for maximum value

"This guide is for people involved at all stages in commissioning public services in all public bodies."

Guide to commissioning for maximum value
Local Government Association
January 2012

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