Best BMJ Quality & Safety articles 2013

"This special collection reflects the depth and breadth of content from BMJ Quality & Safety, which encourages innovation and creative thinking to improve the quality of health care and the science of improvement."

Articles included in the collection are:

• Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia
• The global burden of unsafe medical care: analytic modelling of observational studies
• Systematic review of the application of the plan–do–study–act method to improve quality in healthcare
• Assessing adverse events among home care clients in three Canadian provinces using chart review
• 'Care left undone’ during nursing shifts: associations with workload and perceived quality of care
• Allocating scarce resources in real-time to reduce heart failure admissions: a prospective, controlled study
• Culture and behaviour in the English National Health Service: overview of lessons from a large
  multimethod study

BMJ Quality & Safety: A collection of key articles
The Health foundation

April 2014

Read more here.

The state of medical education and practice in the UK report

"This year we have focused on complaints to the GMC to see if we can understand more about them and whether they can help us identify areas of risk within medical practice."

The state of medical education and practice in the UK report
General Medical Council
October 2013

Read more here.

Role of complaints in transforming public services

"Getting complaints is much better than not getting complaints – they show that people think it’s worth complaining and that they will be listened to, and that they believe that they have power to influence the system."

Grumbles, gripes and grievances: the role of complaints in transforming public services
R Simmons, C Brennan
NESTA
April 2013

Read more here.