Talk Cardio Pulmonary Resuscitation Project

"The aim of this project, entitled ‘TalkCPR’, is to improve communication and dialogue between patients and their healthcare professionals about Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) decisions."

Talk Cardio Pulmonary Resuscitation Project
Velindre NHS Trust
NICE Shared Learning example

May 2016

Read more here. 

Routine failures in the process for blood testing and the communication of results to patients in primary care in the UK

"A number of potential failures in testing and communicating results to patients were identified, and some specific ideas for improving existing systems emerged. These included same-day phlebotomy sessions, use of modern technology methods to proactively communicate routine results and targeted training for receptionists handling sensitive data."

Routine failures in the process for blood testing and the communication of results to patients in primary care in the UK: a qualitative exploration of patient and provider perspectives
I Litchfield, L Bentham, A Hill, RJ McManus, R Lilford, S Greenfield
BMJ Quality and Safety 2015;24:681-690 doi:10.1136/bmjqs-2014-003690

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Test result communication in primary care

"Our study has shown that the potential for error in the TRC [test result communication] process is large yet seemingly unrecognised in general practice. Staff have yet to introduce technological solutions with the result that the robustness of the system hinges on patients who may be unaware of their responsibility to retrieve results and in many cases act as the system fail-safe."

Test result communication in primary care: a survey of current practice
I Litchfield, L Bentham, R Lilford, RJ McManus, A Hill, S Greenfield
BMJ Quality and Safety 2015;24:691–699. doi:10.1136/bmjqs-2014-003712

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Interventions designed to improve therapeutic communications between black and minority ethnic people and professionals working in psychiatric services

"Black and minority ethnic patients in contact with psychiatric services tend to have less than optimal experiences and outcomes. This report presents the findings of a detailed review of research into interventions to improve communications between black and minority ethnic patients and professionals working in psychiatric services in order to benefit patients’ mental health."

Interventions designed to improve therapeutic communications between black and minority ethnic people and professionals working in psychiatric services: a systematic review of the evidence for their effectiveness
K Bhui, RW Aslam, A Palinski, R McCabe, MR Johnson,S Weich, et al.
Health Technology Assessment 2015;19(31)

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Evidence summaries (decision boxes) to prepare clinicians for shared decision-making with patients

"Decision boxes (Dboxes) provide clinicians with research evidence about management options for medical questions that have no single best answer. Dboxes fulfil a need for rapid clinical training tools to prepare clinicians for clinician-patient communication and shared decision-making. We studied the barriers and facilitators to using the Dbox information in clinical practice"

Evidence summaries (decision boxes) to prepare clinicians for shared decision-making with patients: a mixed methods implementation study
AMC Giguere et al.
Implementation Science 2014, 9:144

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Adaptation of health care for migrants: whose responsibility?

"Health care professionals do not consider it to be their responsibility to adapt to ethnic diversity. If health professionals do not feel a responsibility to adapt, they are less likely to be involved in culturally competent health care."

Adaptation of health care for migrants: whose responsibility?
M Dauvrin, V Lorant
BMC Health Services Research 2014, 14:294

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The state of medical education and practice in the UK report

"This year we have focused on complaints to the GMC to see if we can understand more about them and whether they can help us identify areas of risk within medical practice."

The state of medical education and practice in the UK report
General Medical Council
October 2013

Read more here.