Commissioning to meet hearing need

"Commissioners and providers alike need to develop an overarching commissioning framework for hearing services, within which commissioners, providers and potential providers can work together at local level to achieve the best outcomes and support for patients at all points along the pathway including a flourishing hospital-based audiology and ENT services for those who need specialist referral." 

Commissioning to meet hearing need and for better access, outcomes, quality and choice: community based adult hearing services: guidance for commissioners and providers
National Community Hearing Association, British Society of Hearing Aid Audiologists
June 2014

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The barriers to choice review

"In all the public services the review looked at, it was clear that people without access to computers or cars are at a double disadvantage when it comes to exercising choice, and also that making choice more widely available in practice means providing, not just access to information, but access to personal face-to-face interpretation."

The barriers to choice review: how are people using choice in public services?
D Boyle
NHS Alliance
January 2013

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Mental health and the market

"Understanding how the market in mental health works is critical – both for the development of future national policy, as well as for the implementation of existing policy relating to competition and choice."

Mental health and the market
NHS Confederation
October 2012

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Choice and competition in public services: learning from history

"This report identifies 11 general rules that current reformers should be aware of when introducing market mechanisms."

Choice and competition in public services: learning from historyT Gash, T Roos
Institute for Government
August 2012

Read more here.