User-generated quality standards for youth mental health in primary care

"The development of patient-generated quality standards may offer a more formal method of incorporating the views of service users into quality improvement initiatives. This method can be adapted for generating quality standards applicable to other patient groups."

User-generated quality standards for youth mental health in primary care: a participatory research design using mixed methods
T Graham, D Rose, J Murray, M Ashworth, A Tylee
BMJ Quality and Safety 2014;23:857-866

Read more here.

Mental Healthwatch handbook

"This handbook provides information on how Healthwatch can help improve mental health with a range of partners including central government, service users, comissioners, providers, the voluntary sector and councils."

Mental Healthwatch handbook: Improving mental health with your community
National Survivor User Network
April 2014

Read more here.

Making integrated care happen at scale and pace

"The aim of this paper is to support the process of ‘making it happen’ by summarising the steps that need to be taken to make integrated care a reality ..."

Making integrated care happen at scale and pace
C Ham, N Walsh
March 2013

Read more here.

Beyond consultation: a guide for health commissioners

"This guide suggests different and practical ways for health commissioners to encourage real engagement between service users and staff so that health services can adequately address the needs of seldom-heard groups."

Beyond consultation: a guide for health commissioners: How staff and service users can work together to improve health services
R Vincent, C Miskelly
Panos London and Naz Project
March 2012

Read more here.

Principles for integrated care

This paper presents a set of principles for integrated care, based on the experiences of service users, and research evidence.


Principles for integrated care
National Voices
October 2011

Read more here.