User feedback in maternity services

This report looks at what maternity services are doing locally to collect, analyse and act on user feedback. It describes the challenges of adopting the different approaches and highlights the features of organisations that are successful in user feedback activities.

User feedback in maternity services
L Wenzel, J Jabbal
The King's Fund
October 2016

Read more here.

What do patients say about emergency departments in online reviews?

"Consumer rating websites allow patients to provide rapid and public feedback on their experience of medical care. Web-based platforms may offer a novel strategy for assessing patient-centred quality in emergency care."

What do patients say about emergency departments in online reviews? A qualitative study
AS Kilaru, ZF Meisel, B Paciotti, YP Ha, RJ Smith, BL Ranard, RM Merchant
BMJ Quality and Safety 2016;25:14-24 doi:10.1136/bmjqs-2015-004035

Read more here.

People in control of their own health and care

"The idea that people should have a stronger voice in decisions about their health and care, and that services should better reflect their needs and preferences, has been a policy goal of politicians and senior policy-makers in health for at least 20 years. Patients want it, and the evidence shows that when they are involved, decisions are better, health and health outcomes improve, and resources are allocated more efficiently."

People in control of their own health and care: The state of involvement
C Foot et al.
The King's Fund
November 2014

Read more here.

Friends and Family Test guidance

"NHS England has published new guidance to support the introduction of the NHS Friends and Family Test (FFT) to NHS funded services and GP practices."

Friends and Family Test: guidance
NHS England
July 2014

Find out more and access the guidance here.

National Diabetes Inpatient Audit 2013 national summary

"The National Diabetes Inpatient Audit is a snapshot audit of diabetes inpatient care in England and Wales. The audit is set out to answer the following questions:

• Did diabetes management minimise the risk of avoidable complications?
• Did harm result from the inpatient stay?
• Was patient experience of the inpatient stay favourable?
• Has the quality of care and patient feedback changed...?"

National Diabetes Inpatient Audit 2013 national summary

Health and Social Care Information Centre

2014

Read more here.

Using patients' experiences to identify priorities for quality improvement in breast cancer care: patient narratives, surveys or both?

"This paper explores the relative value of surveys and detailed patient narratives in identifying priorities for improving breast cancer services as part of a quality improvement process."

Using patients' experiences to identify priorities for quality improvement in breast cancer care
V Tsianakas, J Maben, T Wiseman, G Robert, A Richardson, P Madden, M Griffin, E Davies
BMC Health Services Research, 2012, 12:271

Read more here.