"We recommend a thrice-yearly, shorter survey of triangulated patients who are randomly selected from the Electronic Medical Records. Besides this, a visible and mandatory complaint desk (physical or digital) should be implemented to monitor the quality of care at all times. If need be, the Inspectorate can audit the low performing practices based on the number of complaints or low performance on the surveys."
Quality of physical therapy from a patient’s perspective; factor analysis on web-based survey data revealed three dimensions on patient experiences with physical therapy
M Scholte, H Calsbeek, MWG Nijhuis-van der Sanden, J Braspenning
BMC Health Services Research, 2014, 14: 266
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