"Nurses feel pressured to increase productivity and report a high administrative workload. They stated that these factors will not improve patient experiences of the quality of nursing care."
How nurses and their work environment affect patient experiences of the quality of care: a qualitative study
RAMM Kieft, BBJM de Brouwer, AL Francke, DMJ Delnoij
BMC Health Services Research, 2014, 14: 249
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