Using balanced metrics and mixed methods to better understand quality improvement interventions

"Targets for improvement will remain abundant and easily identifiable and QI work will become more complex. As hospitals and healthcare systems refine processes and improve quality—and see mixed results in the outcomes—the awareness of the need for new and valid metrics grows." 

Using balanced metrics and mixed methods to better understand QI interventions
PJ Kaboli, HJ Mosher
BMJ Quality and Safety 2014;23:437-439

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