"Quality is being measured and reported across healthcare organizations and sectors, but efforts are rarely made to connect the activity in one organization to quality experienced by patients and clients in another part of the healthcare system. This article describes one regional health organization's journey to measuring health quality at a system level."
Measuring quality at a system level: an impossible task? the Toronto Central LHIN experience
R Solomon, C Damba, S Bryant
Healthcare Quarterly, 2013, 16(4): 36-42
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