Implementing a patient-initiated review system in rheumatoid arthritis

"This study forms part of a service evaluation of a system wide implementation of a patient initiated review appointment system which we have called Direct Access (DA). The aim was to explore the experiences of patients and staff of a DA system in order to understand the process of the implementation and to identify potential improvements."

Implementing a patient-initiated review system in rheumatoid arthritis: a qualitative evaluation
S Child, VA Goodwin, MG Perry, CA Gericke, R Byng
BMC Health Services Research 2015, 15:157  doi:10.1186/s12913-015-0837-9

Read more here.

Managing hospital doctors and their practice

"The findings of this study have implications for management of clinicians in NHS secondary care that are perceived as ineffective and leading to disengagement and resistance to effective performance measurement, evaluation and improvement"

Managing hospital doctors and their practice: what can we learn about human resource management from non-healthcare organisations?
TM Trebble, N Heyworth, N Clarke, T Powell, PM Hockey
BMC Health Services Research 2014, 14:566  doi:10.1186/s12913-014-0566-5

Read more here.