Improving Experience through Regular Shadowing Events

"The ImERSE (improving experience through regular shadowing events) approach could be applied to any area of health care to generate population specific improvement priorities. It can be used to promote patient and family centred care and provide a unique medical education experience."

ImERSE (Improving Experience through Regular Shadowing Events)
BMJ Quality Improvement Reports 2015;4: doi:10.1136/bmjquality.u206748.w2843
W Calvert, J Minford, C Platt, C Chatfield

Read more here.

Developing person-centred analysis of harm in a paediatric hospital

"At Great Ormond Street Hospital, we developed and tested a tool specifically designed for patients and families to report harm, with the aim of raising awareness and opportunities for staff to continually improve and provide safe care."

Developing person-centred analysis of harm in a paediatric hospital: a quality improvement report
P Lachman, L Linkson, T Evans, H Clausen, D Hothi
BMJ Quality and Safety 2015;24:337-344 doi:10.1136/bmjqs-2014-003795

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Quality care outcomes following transitional care interventions for older people from hospital to home

"Gaps in the evidence base were apparent in the quality domains of timeliness, equity, efficiencies for community providers, effectiveness/symptom management, and domains of person and family centred care. Further research that involves the person and their family/caregiver in transitional care interventions is needed."

Quality care outcomes following transitional care interventions for older people from hospital to home: a systematic review
J Allen, AM Hutchinson, R Brown, PM Livingston
BMC Health Services Research 2014, 14:346

Read more here.

Patient and Family-Centred Care toolkit

"Patient and Family-Centred Care (PFCC) is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to patients, families and staff alike. Across the country, teams have implemented the approach to improve services, ranging from paediatric accident and emergency to the care of frail older people, with measurable results." 

Patient and Family-Centred Care toolkit
The King's Fund, The Health Foundation

Find out more and access the toolkit here.