"The different frequencies for types of AMC likely reflect differences in how residents and nurses work and disparate professional cultures. But, verbal communication in both groups included important information unlikely to be captured in written handoff tools or the electronic medical record, underscoring the importance of direct communication to ensure safe handoffs."
“Mr Smith's been our problem child today…”: anticipatory management communication (AMC) in VA end-of-shift medicine and nursing handoffs
AA Bergman, ME Flanagan, PR Ebright, CM O'Brien, RM Franke
BMJ Quality and Safety 2016;25:84-91 doi:10.1136/bmjqs-2014-003694
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