"Consumer rating websites allow patients to provide rapid and public feedback on their experience of medical care. Web-based platforms may offer a novel strategy for assessing patient-centred quality in emergency care."
What do patients say about emergency departments in online reviews? A qualitative study
AS Kilaru, ZF Meisel, B Paciotti, YP Ha, RJ Smith, BL Ranard, RM Merchant
BMJ Quality and Safety 2016;25:14-24 doi:10.1136/bmjqs-2015-004035
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