"This study forms part of a service evaluation of a system wide implementation of a patient initiated review appointment system which we have called Direct Access (DA). The aim was to explore the experiences of patients and staff of a DA system in order to understand the process of the implementation and to identify potential improvements."
Implementing a patient-initiated review system in rheumatoid arthritis: a qualitative evaluation
S Child, VA Goodwin, MG Perry, CA Gericke, R Byng
BMC Health Services Research 2015, 15:157 doi:10.1186/s12913-015-0837-9
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