"Attempting to improve a physician’s productivity by placing arbitrary limits on length of appointments or setting high targets for the numbers of patients that he or she should see each day lowers costs at the front end of a care cycle. But they incur much higher costs later in the cycle when preventable complications are treated in emergency rooms and intensive care units."
Delivering Higher Value Care Means Spending More Time with Patients
DA Haas, YC Krosner, N Mukerji, RS Kaplan
Harvard Business Review
December 2014
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