"Communication between provider and patient, and between providers, was a significant theme. People wanted to be dealt with directly and clearly, and they wanted to be assured that their multiple providers were talking to each other directly and clearly too."
Journey into the world of patient experience: lessons learned and projects underway
C Fooks
The Change Foundation
September 2013
Read more here.
QIPP (Quality, Innovation, Productivity and Prevention) aims to help NHS organisations deliver higher quality care and operate more efficiently and effectively. The Royal Free London NHS Foundation Trust has set up a programme to implement QIPP across the trust. This blog, delivered by the RFH Medical Library, will highlight latest papers about QIPP to support the Trust as they carry out this work.
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