Hospital board oversight of quality and safety

"This paper offers critical reflection on the relationship between hospital board oversight and patient safety. In doing so it highlights new perspectives and suggestions for developing this area of study."

Hospital board oversight of quality and safety: a stakeholder analysis exploring the role of trust and intelligence
R Millar, T Freeman, R Mannion
BMC Health Services Research 2015, 15:196  doi:10.1186/s12913-015-0771-x

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Six building blocks for harnessing the creativity and enthusiasm of NHS staff

"There is now an overwhelming body of evidence to show that engaged staff really do deliver better health care. The NHS providers with high levels of staff engagement (as measured in the annual NHS Staff Survey) tend to have lower levels of patient mortality, make better use of resources and deliver stronger financial performance"

Staff engagement: Six building blocks for harnessing the creativity and enthusiasm of NHS staff
The King's Fund
February 2015

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Factors influencing trust in doctors

"Trust in doctors seems to be influenced by the doctor's behaviour, perceived comfort levels, personal involvement with the patient, and to a lesser extent by cultural competence and doctor's physical appearance."

Factors influencing trust in doctors: a community segmentation strategy for quality improvement in healthcare
V Gopichandran, SK Chetlapalli
BMJ Open, 2013:e004115

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