Managing patients with complex needs

"The main conclusion is that the service improves health outcomes and leads to a reduction in health service use in both primary and secondary care settings. The financial savings from reduced service use are equivalent to about a third of PCPCS treatment costs."

Managing patients with complex needs: Evaluation of the City and Hackney Primary Care Psychotherapy Consultation Service
M Parsonage, E Hard, B Rock
Centre for Mental Health
March 2014

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Factors affecting physician professional satisfaction

"We found that, when physicians perceived themselves as providing high-quality care or their practices as facilitating their delivery of such care, they reported better professional satisfaction."

Factors affecting physician professional satisfaction and their implications for patient care, health systems, and health policy
MW Friedberg, et al
RAND Corporation
2013

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Recommendations for safe trainee changeover

"Doctors in training in the UK have historically started new six-monthly rotations in February and August, with the majority of junior doctors rotating to new training programmes during the first week of August. There is an increasing body of evidence to suggest that simultaneous trainee changeover is associated with higher mortality, reduced efficiency and lower satisfaction. The Academy of Medical Royal Colleges (AoMRC) and NHS Employers have worked with partner organisations to develop simple, practical recommendations that can help mitigate these problems. "

Recommendations for safe trainee changeover
Academy of Medical Royal Colleges, NHS Employers
June 2013

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Measuring patient experience

"This evidence scan describes approaches to measuring patient and carer experiences of healthcare."

Measuring patient experience: Evidence Scan 18
The Evidence Centre
The Health Foundation
June 2013

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