Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis

"Arthritis stakeholders have proposed 28 KPIs [Key Performance Indicators] that should be used in quality improvement efforts when evaluating centralized intake for OA [osteoarthritis] and RA [rheumatoid arthritis]. The KPIs measure five of the six dimensions of quality and are relevant to patients, practitioners and health systems."

Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis
CE Barber et al.
Arthritis Research & Therapy 2015, 17:322 doi:10.1186/s13075-015-0843-7

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The dynamics of quality: a national panel study of evidence-based standards

"People with long-term health conditions do not always receive the health care they need, and so may suffer avoidable poor health. We aimed to find out if the quality of health care received by people in England had improved over 6 years, for four common long-term health conditions: cardiovascular disease (including heart disease and high blood pressure treatment), depression, diabetes and osteoarthritis."

The dynamics of quality: a national panel study of evidence-based standards
AC Hardcastle, LTA Mounce, SH Richards, MO Bachmann, A Clark, et al.
Health Service Delivery Res 2015;3(11)

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