"This white paper presents a framework that health care organizations can use to sustain improvements in the safety, effectiveness, and efficiency of patient care. The key to sustaining improvement is to focus on the daily work of frontline managers, supported by a high-performance management system that prescribes standard tasks and responsibilities for managers at all levels of the organization."
R Scoville, K Little, J Rakover, K Luther, K Mate
Cambridge, Massachusetts: Institute for Healthcare Improvement
2016
Read more here (requires registration).
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