"This study was designed guided by the Model for Improvement framework to reduce waiting times and visit duration in the intravitreal therapy clinic, while improving patient and staff experience. In our aim to provide good quality, patient-centred care and constantly improve, we optimised the appointment profile and patient flow."
Waiting time reduction in intravitreal clinics by optimization of appointment scheduling: balancing demand and supply
M Ugarte
BMJ Quality Improvement Reports 2015;4: doi:10.1136/bmjquality.u208924.w3618
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