"Direction for quality and safety must be set from the top. Clear national-level direction setting is crucial. It must avoid dispersing responsibility and accountability, and avert confusion and misalignments for service providers."
Quality and safety in the NHS: evaluating progress, problems and promise
M West, R Baker, J Dawson, M Dixon Woods, R Lilford, G Martin, L McKee, M Murtagh, P Wilkie
Lancaster University collaboration with other universities and the National Association for Patient Participation
Lancaster University
August 2013
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