Current use, future trends and opportunities in public sector social media

"This Report is designed to help those public sector organisations in preparing for their social media journey, to act as an introductory guide to the leading tools in the marketplace, and importantly to provide some insight from those existing social media practitioners that have been addressing the challenge in recent years."

Current use, future trends and opportunities in public sector social media
Cogitamus
NHS Confederation
August 2012

Read more here.