"In a nationally representative sample, higher patient satisfaction was associated with less emergency department use but with greater inpatient use, higher overall health care and prescription drug expenditures, and increased mortality."
The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality
JJ Fenton, AF Jerant, KD Bertakis, P Franks
Archives of Internal Medicine, Online First, 13th February 2012
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