Getting Started in Video Ethnography (toolkit)

"Kaiser Permanente's Care Management Institute has developed a replicable method for using video ethnography to learn from patient and staff experiences by capturing interviews and observations on videotape, analyzing the footage to identify improvement opportunities, and highlighting them in short videos that reflect the heart of patient experiences."

Toolkit: Getting Started in Video Ethnography - A Catalyst for Guiding and Motivating Quality Improvement
Kaiser Permanente, Care Management Institute
2010

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"I should have discharged him but I felt guilty"

"Clinicians‘ emotions about practice are a potentially powerful yet largely overlooked factor in implementation of good-quality care. The present paper expands the current, limited evidence about clinicians‘ emotions by (i) describing clinician-reported examples of emotions about practice and (ii) identifying the clinical situations in which, according to clinicians, emotions emerge and influence practice."

“I should have discharged him but I felt guilty”: a qualitative investigation of clinicians’ emotions in the context of implementing occupational therapy
N Kolehmainen, J McAnuff
Implementation Science 2014, 9:141

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Transforming patient experience

"This guide is for anyone with designated responsibility for improving patient experience – either as a provider of services, or as a commissioner."

Transforming patient experience: the essential guide
NHS Institute for Innovation and Improvement
February 2012

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