Quality of physical therapy from a patient’s perspective

"We recommend a thrice-yearly, shorter survey of triangulated patients who are randomly selected from the Electronic Medical Records. Besides this, a visible and mandatory complaint desk (physical or digital) should be implemented to monitor the quality of care at all times. If need be, the Inspectorate can audit the low performing practices based on the number of complaints or low performance on the surveys."

Quality of physical therapy from a patient’s perspective; factor analysis on web-based survey data revealed three dimensions on patient experiences with physical therapy
M Scholte, H Calsbeek, MWG Nijhuis-van der Sanden, J Braspenning
BMC Health Services Research, 2014, 14: 266

Read more here.

Evaluation of the theory-based Quality Improvement in Physical Therapy (QUIP) programme

"The QUIP programme has the potential to change physical therapy practice but needs considerable revision to induce the ongoing quality improvement process that is required to optimize overall guideline adherence."

Evaluation of the theory-based Quality Improvement in Physical Therapy (QUIP) programme: a one-group, pre-test post-test pilot study
GM Rutten, J Harting, LK Bartholomew, A Schlief, RAB Oostendorp, NK de Vries
BMC Health Services Research, 2013, 13:194

Read more here.