Toolkit to support NHS commissioners to reduce poor experience of in-patient care

"This toolkit has been developed to support NHS commissioners to work collaboratively with patients, carers and NHS provider organisations to reduce poor experiences of in-patient care."

Toolkit to support NHS commissioners to reduce poor experience of in-patient care
NHS England
March 2015

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Safe staffing and escalation process

"Whilst it has not led to any cost savings, the consistent and robust focus on safe staffing has had a number of other benefits through a robust focus on safe staffing levels, e.g. a benefit to patient care through a consistent approach to staffing in clinical areas, empowering senior nurse leaders to make decisions about safe staffing."

St George's Healthcare NHS Trust Safe staffing and escalation process
St George's Healthcare NHS Trust
NICE Shared Learning
September 2014

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Improving inpatient postnatal services

"A Continuous Quality Improvement (CQI) approach was adopted to support a systems and process change to in-patient care and care on transfer home in a large district general hospital with around 6000 births a year."

Improving inpatient postnatal services: midwives views and perspectives of engagement in a quality improvement initiative
DE Bick, V Rose, A Weavers, J Wray, S Beake
BMC Health Services Research, 2011, 11:293

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