The quality of clinical coding in the NHS

"Throughout the assurance framework we have identified consistent issues that impact on data quality. We have developed these themes using the learning from this year’s audit programme into a checklist of 10 areas designed to enable senior managers to identify ways of improving and maintaining the quality of clinical coded data."

The quality of clinical coding in the NHS: Payment by Results data assurance framework
CAPITA
Department of Health
September 2014

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Improving the accuracy of operation coding in surgical discharge summaries

" We suggest that specifically designed coding tables be introduced across each surgical department to ensure accurate OPCS codes are used to produce better quality surgical discharge summaries and to ensure correct reimbursement to the Trust."

Improving the accuracy of operation coding in surgical discharge summaries
E Martinou, G Shouls, N Betambeau
BMJ Quality Improvement Reports 2014;3

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Patient complaints in healthcare systems

"Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints"

Patient complaints in healthcare systems: a systematic review and coding taxonomy
TW Reader, A Gillespie, J Roberts
BMJ Quality and Safety, 2014;23: 678–689

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