Care, compassion, competence, communication, courage, commitment

"The 6Cs Live! Communication hub will offer support and help to staff to deliver the six areas of action by signposting to evidence based tools and techniques as well as examples of how colleagues from across the country have delivered improvement in these areas."

Access 6Cs Live! here.

Facilitated patient experience feedback can improve nursing care

"These findings suggest that merely informing nurses of patient survey results in writing does not stimulate improvements, even if results are disaggregated by ward, but the addition of ward meetings had an important and significant impact."

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial
R Reeves, E West, D Barron
BMC Health Services Research, 2013, 13:259

Read more here.

Caring for our future: reforming care and support

"The focus of care and support will be transformed to promote people’s wellbeing and independence instead of waiting for people to reach a crisis point."

Caring for our future: reforming care and support
HM Government
July 2012

Read more here.