Service user engagement and health service reconfiguration

"Patients and the public could be engaged through a wide variety of methods. In selecting which methods to employ locally, decision-makers should take into account the nature of the local population and of the proposed service changes. Problems often arose because decision-makers paid insufficient attention to issues considered important by the public."

Service user engagement and health service reconfiguration: a rapid evidence synthesis 
J Dalton, D Chambers, M Harden, A Street, G Parker, A Eastwood
Health Services and Delivery Research 2015;3(17)

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