Positive deviance: a different approach to achieving patient safety

"The focus on error detection and its management has not produced the expected gains in patient safety, primarily because these methods are not well suited to a complex adaptive system such as healthcare. Behaviours that produce errors are variations on the same processes that produce success, so focusing on successful practices may be a more effective tactic."

Positive deviance: a different approach to achieving patient safety
R Lawton, N Taylor, R Clay-Williams, J Braithwaite
BMJ Quality and Safety, 4 July 2014 doi:10.1136/bmjqs-2014-003115

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