"Chronic care quality as defined in the Chronic Care Model and consistency of chronic care with patient expectations (patient centeredness) was associated with illness representations favorable for good self-care management."
Associations between Perceived Chronic Care Quality, Perceived Patient Centeredness, and Illness Representations among Persons with Diabetes
J Thomas, NN Iyer, WB Collins
Journal for Healthcare Quality, 2014, 36: 50–59. doi: 10.1111/jhq.12077
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