"Only a small proportion of tweets directed at hospitals discuss quality of care and there was no clear relationship between Twitter sentiment and other measures of quality, potentially limiting Twitter as a medium for quality monitoring. However, tweets did contain information useful to target quality improvement activity"
Tweets about hospital quality: a mixed methods study
F Greaves, AA Laverty, D Ramirez Cano, K Moilanen, S Pulman, A Darzi1, C Millett
BMJ Quality and Safety 2014;23:838-846
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